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General Insurance

• General Insurance Claims Process
• Complaints Process Manual
• Consumer Protection Framework
• Customer Service Charter

Life Assurance

• Claims Process Flow
• Complaints Process Manual
• Consumer Protection Framework
• Customer Service Charter

1. To make a general insurance claim, notify us immediately after the insured event by calling 0800 132 700 / 0800 315 315 or emailing claimsuic@oldmutual.co.ug with the date of loss, details of the incident, and name of the insured.
2. Old Mutual will acknowledge the claim and share a form along with a list of required supporting documents. Once submitted, the documents are reviewed, and an offer is made via a discharge voucher, or further information may be requested.
3. Upon signing and returning the discharge voucher with bank details, payment is processed directly to the client’s account.

1. Labour Department forms 31, 35 and 87.
2. Original medical treatment notes from the attending doctor indicating the nature and extent of injuries sustained.
3. Original receipts for the medical bills incurred.
4. Employee’s pay slips for the 3 months prior to the injury date.
5. Certified copy of their staff ID card.
6. Medically recommended number of days spent away from duty as a result of the injury (attach the relevant sick leave records).
7. Police report in case of road traffic accidents.

1. Claim form duly filled, signed and stamped.
2. Original medical treatment notes from the attending doctor on nature and extent of the injuries sustained.
3. Original receipts for the medical bills incurred.
4. Payslips for the 3 months prior to the injury date.
5. Certified copy of the employee’s staff ID card.
6. Advice on the number of medically recommended days off duty as a result of the injuries (attach the relevant sick leave records).
7. Police report in case of road traffic accidents.

1. Claim form duly filled, signed and stamped (attach a detailed breakdown of the claimed amount)
2. Insured’s detailed statement on circumstances of loss.
3. Detailed police investigation report on the incident.
4. All documents in support of the lost cash/items (e.g. receipts, payment vouchers, cash movement records etc.)
5. Insured’s after loss audit report.
6. Culprit’s employment details (incl. application letter, employment contract, dismissal letter, details of their referees etc.)
7. Any other documents deemed necessary to support the claim.

1. Claim form duly filled, signed, and stamped.
2. A detailed statement on loss circumstances.
3. At least 2 replacement quotations for an item of the same make and specifications.
4. Copies of the purchase invoices and / LPOs for the lost/ damaged items.
5. Pictures of the damaged items.
6. Police report in case of theft.

1. Claim form duly filled, signed and stamped.
2. A detailed statement on circumstances of the loss.
3. Police report on the incident/ fire brigade report.
4. Replacement &/or repair quotes for the damaged items.
5. Stock movement records (for loss or damage to stock of goods).

• Claim form duly filled, signed and stamped.
• Statement of the Insured on the incident and related proceedings.
• Your technician’s report on the cause and extent of damage including recommendations.
• Repair &/or replacement quotations (at least 2) from separate service providers.
• Photographs of damages.
• Maintenance records for the affected machine.

1. Claim form duly filled, signed and stamped.
2. Police investigation report on the incident.
3. Insured’s detailed statement on the loss circumstances.
4. Letter to the security company holding them liable for the loss (the same should be duly acknowledged received by them).
5. Pictures showing evidence of break in to the premises.
6. Stock movement records (in case items involved are part of stock).
7. Purchase documents for the lost stock.

1. Duly filled, signed & stamped claim form.
2. Pictures of damaged vehicle clearly capturing the registration number and the damages.
3. Valid driver’s permit.
4. IOV report.
5. Vehicle logbook.
6. Police report on the incident including sketch map.
7. At least 2 repair/repair quotations from separate garages.

1. Duly filled, signed & stamped claim form.
2. Police investigation report.
3. The driver’s statement recorded at police.
4. Copy of driver’s permit.
5. Proof of the advertisement notice in Newspapers/Radio announcements.
6. Vehicle Keys and logbook.

1. Duly filled, signed & stamped claim form.
2. Police report
3. Copy of logbook and permit.
4. Newspaper advert announcing the stolen motorcycle.
5. Original purchase invoice of the stolen motorcycle.
6. Motorcycle keys.

1. Attached claim form duly signed and stamped (please attach a breakdown of how the loss amount was arrived at)
2. Police investigation report on the incident.
3. The salesman’s detailed statement on the loss circumstances.
4. All documents in support of the lost cash (e.g. goods received notes, purchase and sales documents, receipts, payment vouchers e.t.c)
5. Details of your cash handling procedures.
6. Any other documents deemed necessary to support the claim.

1. Attached claim form duly filled signed and stamped (should show a breakdown of what is being claimed for).
2. Letter to the transporters holding them liable for the loss duly acknowledged them.
3. Their response to the insured’s communication attaching the driver’s statement.
4. Police report if there were any incidents along the way to Uganda.
5. Bill of lading.
6. Commercial invoice.
7. Packing list.
8. Delivery notes.
9. Copy of the relevant cover note.